Refund Policy

House of Moise have a 7 day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with packaging, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at houseofmoise1@gmail.com. Please note that returns will need to be sent to the following address:
27 2nd str, Marlboro, Sandton GP, 2090, South Africa

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.

You can always contact us for any return questions at houseofmoise1@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, by providing us with a valid collection address for the item which can only be collected Monday - Friday business hours. Once the item has been received it will be checked thoroughly to ensure that it is in its correct condition, once approved only then will the exchange be issued.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment once proof of payment has been submitted to houseofmoise1@gmail.com within 05 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at houseofmoise1@gmail.com